Customer Service Advisor

FTE 15,064 - 16,680 (pro-rata 6,514 - 12,171, depending on hours)
Role type:
Part Time, All Year Post
16-27 hours per week
Contract type:
All year post
Closing Date:
Interview Date(s):
28th February 2018
Job Details:

Our Customer Services Advisor position is a role like no other – where else would you get to train learners with disabilities as you go about your job in customer services?

At National Star, we work to help people with disabilities realise their potential and be in control of their lives. You would be a key part of this, providing on-the-job training to some of our learners while you greet visitors, operate the switchboard, provide postal services and support administration services for National Star.

By doing this, you’ll support young people with learning or physical disabilities to learn the skills necessary to work in reception, customer service or administration roles. This will include effective role modelling for learners. 

You will have previous experience of operating a switchboard and providing a reception service, and administration experience in a busy office environment.  A good level of education to Level 3 is required, with the ability to work effectively using your initiative to deal with enquires, a good level of organisational and planning skills. You will be able to communicate effectively (written and oral) and have good interpersonal skills and strong administrative skills.  You will use information technology confidently and competently and be adaptable to be able to work with a range of people with differing abilities, and able to establish and maintain good working relationships.

The Customer Services Advisor is a great opportunity to allow you to transition from another career. Previous customer service or retail experience is great, as are transferrable skills from other roles which demonstrate what this role requires.

We have two roles, with a range of 16 to 27 hours available. This will include at least one evening per week and a shift on either a Saturday or a Sunday (shifts start at three hours in length). Shift patterns may be subject to change from time to time, in line with business needs, and will be discussed with the successful candidate.


Important Information

At National Star, we know the value of a diverse workforce, and welcome applications from all areas of the community. This includes those with disabilities, and we are a proud Disability Confident employer and are committed to providing equal opportunities. In 2012 National Star received an 'Outstanding' from Ofsted.

Please note that all applicants will be expected to undertake a DBS Disclosure, and undergo the necessary employer checks. The level of disclosure to be applied for will be dependent on your job role and will be discussed with you during the recruitment process but is usually an enhanced level. Where appropriate, the adult and child barred lists will be checked and we will not employ anyone who appears on either of those registers.

We prefer people to submit an online application as this helps support the charity in saving money. If you have a disability and need to apply using an alternative format, or if you have any technical problems with our recruitment system, please call the HR Team on 01242 527631 or email

All future correspondence with you will be via email (application acknowledgement, invitation to interview etc). Please check your email regularly.

Positive About Disabled People

Job description/Person Spec

Applicant Guidance Notes

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