Residential Manager

£33500 - £40000 DOE
Role type:
All Year Post, Full Time
37 hrs weekly, 52 weeks per year
Contract type:
All year post
Closing Date:
Job Details:

At National Star, we realise the aspirations of young adults living with complex physical and learning disabilities. The young people we support are currently looking for a Residential Manager to join our team at our Ullenwood campus. We have two positions available, each overseeing one service with 10-13 beds.

Whether you’re ready for a change in your career or want to take the next step in a position you’re already passionate about, everything you do will help to create a world without limits – for the students and residents you empower and your own career development. Together we make sure they get the personalised care they need, whether they’re studying, socialising or enjoying their passions and hobbies.


Be an inspirational leader and role model, supporting your team of committed care and support workers to always deliver exceptional care
Provide a high quality, homely living environment for students with physical and learning disabilities and behaviours that challenge. They all have big personalities and even bigger ambitions to live life as independently as possible!
Work as part of a multi-disciplinary team to ensure care plans are followed, whilst seeking to continuously improve quality.
Manage staff rotas, taking into consideration absences due to staff training, annual leave, and sickness absence
Maintain accurate records to comply with National Star’s internal quality assurance policies and CQC requirements
Establish positive relationships with the parents and carers of the students in your care as well as external professionals, including healthcare professionals and social workers.

The core hours for this role are 9am – 5pm Monday to Friday, with an expectation that you will work one early (starting at 7am) and one late shift (working until 10pm) a week. There will be no regular weekend working, although you will be expected to work one day over the weekend at the beginning and end of our college terms, typically once every 10 weeks.

You’ll have first-class communication skills and be able to multi-task. Your people management skills will be exemplary, and you will have the motivation to develop your team, encouraging them to develop in their roles.

We’d expect you to have a Level 5 qualification in leadership in health and social care, coupled with the determination to empower young people with disabilities. 

There are no limits to your career possibilities at National Star – our current Chief Operating Officer is one of our former Registered Managers. Whether you wish to study towards additional formal qualifications or wish to be mentored to excel in your role, we’ll be right by your side.

In return for your support and commitment you’ll enjoy 30 days paid holiday plus:

A welcome bonus of up to £250 (pro-rata) after completing probation
Free staff minibus, providing free transport to get to and from work from Gloucester and Cheltenham to Ullenwood, Monday to Friday
Fitness suite and swimming pool access plus staff clubs such as badminton, arts and crafts and Zumba (for Ullenwood staff, subject to COVID restrictions)
A health cashback scheme, providing money back off selected appointments and treatments
Life insurance cover
Contributory pension scheme
Opportunity to purchase a TOTUM card for generous attraction, supermarket and retailer discounts

Whether it’s the big moments some of us take for granted or the small triumphs that others wouldn’t expect, you’ll lead a team that is focussed on what’s possible for every person we support. It’s their life. You make sure they’re busy living it.



How to apply

At National Star, we know the value of a diverse workforce, and welcome applications from all areas of the community. This includes those with disabilities, and we are a proud Disability Confident employer and are committed to providing equal opportunities. In 2018 National Star received an 'Outstanding' from Ofsted.


Please note that all applicants will be expected to undertake a DBS Disclosure, and undergo the necessary employer checks. The level of disclosure to be applied for will be dependent on your job role and will be discussed with you during the recruitment process but is usually an enhanced level. Where appropriate, the adult and child barred lists will be checked and we will not employ anyone who appears on either of those registers.


We prefer people to submit an online application as this helps support the charity in saving money.  Alternatively please send your cv to or call our recruitment department 01242 527631 for further information or an application form. If you have a disability and need to apply using an alternative format, or if you have any technical problems with our recruitment system please let us know.

All future correspondence with you will be via email (application acknowledgement, invitation to interview etc). Please check your email regularly.

Positive About Disabled People

This vacancy has now expired, and is not accepting any new applications.

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